Notifications (Coming Soon)
Optserv's upcoming notification system — in-app and email alerts for approvals, lifecycle events, and OptClass session balances.
Optserv is building a notification system that reduces the need to actively check the platform for pending actions. This page describes the planned behavior.
Why notifications
Currently, every approval workflow (leave, overtime, attendance corrections) requires the reviewer to open Optserv and check their queue. There is no push mechanism to alert managers or HR that something needs their attention.
Notifications close this loop.
Planned notification events
HR workflows
| Event | Who gets notified |
|---|---|
| Leave request submitted | Approver (manager or HR) |
| Leave request approved | Employee who submitted |
| Leave request rejected | Employee who submitted |
| Overtime request submitted | Approver |
| Overtime request approved/rejected | Employee |
| Attendance correction submitted | Approver |
| Attendance correction approved/rejected | Employee |
People operations
| Event | Who gets notified |
|---|---|
| Employee invited | Invited person (invite email) |
| Employee offboarded | Admin and HR |
| Role changed | The affected employee |
Recruitment
| Event | Who gets notified |
|---|---|
| New application received | HR and Admin |
| Application stage changed | HR and Admin (if assigned) |
OptClass
| Event | Who gets notified |
|---|---|
| Student session balance low | Staff managing the student |
| Session recorded as no-show | Configurable |
Account Sharing
| Event | Who gets notified |
|---|---|
| Access granted to an item | Recipient |
| Access revoked from an item | The affected user |
Delivery channels
In-app — notifications appear in the Optserv notification center. A badge count is shown in the navigation.
Email — key events (approvals, rejections, invitations) also send an email. Email notifications are configurable per user — you can disable categories you don't need.
Preferences
Users will be able to configure which notification categories they receive and via which channels (in-app only, email only, both).
Admins will be able to set company-wide defaults for notification delivery.
Timeline
Notifications are currently in development. We don't have a public ship date yet. Follow the Roadmap page for updates.